What do I need to know about going to the screenings at The Cinematheque?

The Cinematheque has developed a comprehensive set of protocols to ensure we are all doing everything we can to keep patrons, staff, volunteers, and the wider community safe. The theatre has a reduced capacity of 43 patrons or fewer. Everyone is asked to wear a mask, if they are able to do so. Please read more about the Health & Safety protocols before attending a screening.

Also, to limit interaction at the Box Office, we ask that you purchase your tickets in advance. As the seats are organized in pairs, it is best if you buy two seats together (and take advantage of our Two-Seat Special price of $20… that’s just $10 per person!). We regret that if you are in a group of more than two people, you will not be able to sit together.

Click here for the schedule and for more information about the VLAFF films screening at The Cinematheque.

Back to Index

What are the ticket and pass prices?

All the information about purchasing Tickets, Passes & Memberships can be found on our website here.

Back to Index

Do I need a VLAFF Membership?

YES! Except for viewing the six films in the New Directors Competition, which have all been “Rated PG” by Consumer Protection BC.

As a registered charitable society, the Vancouver Latin American Film Festival screens films that have not been rated by Consumer Protection BC. Under BC law, any person wishing to see these unclassified films must be a member of the VLAFF society and be 18 years of age or older.

This annual membership is valid for all events throughout the year, including the 11-day film festival and all online presentations. Members must be 18 years or older. 

Please carry your membership card or receipt with you at all times, as you will be required to show it at all in-person VLAFF screenings, including special screenings throughout the year.

Annual Membership: $5
The annual membership is valid until July 31, 2021. Annual members may vote at the AGM.
Festival Membership: $2
The Festival Membership is valid only from Aug 27 – Sept 6, 2020.

All membership fees go directly to supporting VLAFF programs. Thank you!!

Back to Index

Help! I can’t find my confirmation email.

If you bought a Festival Pass, look for an email from ELEVENT SUPPORT <>. This email will contain a link to JOIN the CineSend watch portal.

If you ordered an individual ticket before the start date of the festival, you will receive an email with the film title and Virtual Access in the subject line from <> on the morning of August 27.

If you ordered an individual ticket after the start date of the festival, you will receive an email with the film title and Virtual Access in the subject line from <> within an hour of your purchase.

Still can’t find it? Please check your SPAM folder.

You will also be able to find your VIEW link and voucher number by logging into your Elevent account.

NOTE: All emails will be sent to the email that is on file within the Elevent Ticketing System. If you use multiple email address, please make sure you are checking the associated account.

If none of the above works, we’re here to help you! Please write to:

Back to Index

The sound quality is not very good. What can I do?

Unfortunately, a lot of us have computers and laptops with very poor speakers. We recommend using headphones (if watching alone) or connecting your device to an external speaker.

The majority of the films have subtitles in English. You can also always pause and rewind, if you miss something.

If you have concerns about the sound quality, please email us at:

Back to Index

How do virtual tickets work?

First, you will need to choose the film you’d like to watch online and buy a ticket. You will receive an Order Confirmation email (with your payment receipt) from Elevent. If you purchase your ticket before the festival starts, you will receive a second email with a link to VIEW the film and a VOUCHER CODE on August 27. (If you purchase your ticket once the festival has begun, this email will be sent right away). This link will take you to VLAFF’s CineSend watch portal. You will need to enter the voucher code here. The film description will appear and just click on PLAY when you are ready to start watching it.

Once you click PLAY, you will have 72 hours to finish watching.

If you run into technical troubles or your voucher code doesn’t work, please email us at: boxoffice

Back to Index

How do I watch VLAFF films online?

Much like watching a YouTube video, once you have bought a ticket or pass and are logged in to VLAFF’s CineSend watch portal, you just click PLAY and the film will start (available anytime from Aug 27 – Sept 6). You can stop, start and rewind as much as you like.

You can also cast the film from your device to your TV using Apple AirPlay or Chromecast… or use an HDMI cable to connect to your TV or a larger monitor. Sorry, but our films will not work on the Roku or Apple TV app.

If you are having trouble connecting, sometimes it works to change browsers. Try using Chrome or Opera. Also, check your Internet connection.

Note: This system may not work correctly on computers running operating systems that are older than 10 years.

If you have any questions, please email us at:

Back to Index

How do I use my Virtual Access Pass?

The Virtual Access Festival Pass ($65) gives you access to all the films to watch online on your computer, laptop, or phone (and cast it to your TV). After you have purchased the pass online, you will receive both an Order Confirmation email (with your payment receipt) and an email from “Elevent Support”. (Please check your SPAM folder, if you can’t locate it). The email from “Elevent Support” will contain a link to JOIN the CineSend watch portal. Here you will need to enter your email address and a password in the Member login fields. 

Once logged in to VLAFF’s CineSend watch portal, you will be able to browse the film lineup. Films will be available for viewing from Aug 27 – Sept 6. You can click on PLAY or choose to WATCH LATER. 

Once you start watching a film you have 72 hours to finish it.

If you run into technical troubles or didn’t received your email with the JOIN link, please email us at:

Back to Index