If you bought a Festival Pass, look for an email from ELEVENT SUPPORT <donotreply@mail.goelevent.com>. This email will contain a link to JOIN the CineSend watch portal.

If you ordered an individual ticket before the start date of the festival, you will receive an email with the film title and Virtual Access in the subject line from <donotreply@mail.goelevent.com> on the morning of August 27.

If you ordered an individual ticket after the start date of the festival, you will receive an email with the film title and Virtual Access in the subject line from <donotreply@mail.goelevent.com> within an hour of your purchase.

Still can’t find it? Please check your SPAM folder.

You will also be able to find your VIEW link and voucher number by logging into your Elevent account.

NOTE: All emails will be sent to the email that is on file within the Elevent Ticketing System. If you use multiple email address, please make sure you are checking the associated account.

If none of the above works, we’re here to help you! Please write to: boxoffice@vlaff.org